🔐 PRIVACY POLICY

Flourish Wellness Center is committed to protecting your privacy.

Information Collected

• Contact forms may collect name, email, and phone number

• Website analytics may collect non-identifiable data (IP address, browser type)

Use of Information

Information is used only to:

• Respond to inquiries

• Improve website functionality

• Provide requested information

Protection of Information

We use administrative, technical, and physical safeguards to protect personal data.

HIPAA Notice

Protected Health Information (PHI) is governed separately under HIPAA and our Notice of Privacy Practices.

🏥 HIPAA NOTICE OF PRIVACY PRACTICES (SUMMARY)

Flourish Wellness Center complies with the Health Insurance Portability and Accountability Act (HIPAA).

Your Rights Include:

• Access to your medical records

• Request corrections

• Request restrictions

• Confidential communications

• Receive an accounting of disclosures

Our Responsibilities:

• Maintain privacy of PHI

• Provide notice of legal duties

• Notify patients of breaches

Full HIPAA Notice available upon request.

💻 TELEHEALTH INFORMED CONSENT 

Telehealth services may include psychiatric medication management and therapy.

By participating in telehealth, you understand:

• Telehealth involves electronic communication

• Technology failures may occur

• Telehealth may not be appropriate for all situations

Emergency Limitations

Telehealth is not appropriate for emergencies. Patients must seek local emergency care when needed.

Location Requirement

Patients must be physically located in Tennessee or another licensed state at the time of service.

📅 CANCELLATION & NO-SHOW POLICY

To provide quality care and respect clinician time:

• Appointments must be canceled at least 24 business hours in advance

• Late cancellations or no-shows of total fee will be charged.

• Insurance does not cover missed appointments

Repeated no-shows may result in discharge from care.
 

💵 FINANCIAL POLICY

Patients are responsible for:

• Co-pays, deductibles, and non-covered services

• Fees not covered by insurance

• Timely payment of balances

Self-pay rates are available upon request.
 

📄 GOOD FAITH ESTIMATE (NO SURPRISES ACT)

Under federal law, uninsured or self-pay patients are entitled to a Good Faith Estimate of expected charges.

You may request a written estimate prior to scheduling or treatment.

If you receive a bill that is substantially higher than your estimate, you may dispute the charges.